Bunga Raya Island Resort & Spa

The environment is the most important thing. People are very kind and smiling. There is nothing to say. The other key points to avoid are: 1. There is no wifi in the room, only in the dining area, so be careful when booking. 2. It rained on the second night, and I woke up with itchiness. When I looked, I saw ants all over the pillow. . .

I have stayed in hundreds of hotels, and I would like to call it the worst. 1. Discrimination against Chinese consumers. When foreigners sat down for breakfast, they served two glasses of orange juice. It took us half an hour and three times to ask for it. And I asked for an iced latte. The waiter repeated the iced latte and finally served a hot one. I asked if it could be iced. After a while, he came back and told me sorry, there was no ice. In such a big resort, would there be no ice in the restaurant? ? We didn't say anything. Within two minutes, another waiter brought a glass of iced latte. I didn't quite understand what the person just said. In addition, when there were rooms of the same level available, we were arranged to the room at the farthest end from the lobby, halfway up the mountain, with seven or eight huge bats hanging at the door of the room. We said that this room was too remote and it was not convenient to bring children and wanted to change the room, but they said there was no room. But in fact, there were not many occupied rooms along the way, but he just didn't change it. 2. The attitude of solving problems is no attitude. The water heater broke on the first night. It took an hour and a half from 8 o'clock to more than 9 o'clock to be repaired. The next day at noon, I took my child out for a swim. It rained heavily in the morning, and the pool was not warm. When I came back, I took a ventilated tram because the room was very far away. I went to the house and said I would give the child a hot bath. The water heater broke again. The child shivered and waited for two and a half hours before it was repaired. I called for half an hour before someone came to repair it. I asked the manager to come, but he was unwilling to come. After I called many times and asked strongly, he was dragging his feet for more than 40 minutes before he came. He did not have any attitude to solve the problem. The impatience on his face could be seen. The manager's general meaning was that we didn't know that the water heater was broken, and we had no responsibility if we didn't know. Now that we know, I will repair it for you. If it is repaired, it means that the problem has been solved for you, and we have no responsibility. It was about four o'clock at that time. I said I didn't stay, refunded my room fee for today, and arranged a boat to take me back to the dock. The manager said at first that there was no way to refund me directly, and asked me to contact the platform, and the hotel would refund the money to the platform. I contacted the platform, and the platform sent an email to the hotel to confirm the refund. After waiting for an hour, the hotel said that it did not agree to refund. The hotel told me that the hotel did not agree to refund from the beginning, so it asked you to contact the platform, then why did you say to refund the money to the platform? I have the complete video, but he refused to admit it even when I showed it to us. After the unpleasantness, they would not let us leave, forced us to stay for one night, did not arrange a boat for us to leave, and forced us to continue consuming (you can't not eat) 3. The hardware facilities are relatively poor, the shower head and water pipe are already crumbling, the room is not very soundproof, the recycled glass bottle with stains is used to package purified water (you can only drink this, no choice), the toilet has a smell, the water heater is broken, there are seven or eight huge bats hanging at the door, and there are a lot of bat droppings on the tables and railings outside In addition, this is the dirtiest sea I have ever seen, the beach is full of garbage, the stinking and foamy dirty sea, it is too dirty and smelly, there are plastic bottles, high heels, used enema, glass slag, various plastic garbage and unidentified objects on the beach. To sum up, two thousand a night is really not worth it, dirty beach, stinky sea, insect house + unfair treatment. This is the first big bad review I have given Ctrip in so many years, and I will never come again

아주 특별한 프라이빗 비치에 위치해있고 목조 건축물의 숙소가 개성있습니다. 걱정했던 벌레나 위생의 불편은 전혀 없고 숲속이라 주변을 걷거나 테라스만 나와도 자연을 느낄수 있습니다.

酒店沙灘很不錯的 適合離島放空 服務超級貼心 個人認為3晚比較合適

環境一級棒，服務也很好，不過浴缸是壞的。設施有些老舊了。希望改善。